Return & Refund Policy

At PetCrafts, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy will guide you through the process of returning or exchanging your product.

Returns

You may return your item(s) under the following conditions:

  • The item was purchased within the last 30 days.
  • The item is in its original condition, unused, and in the original packaging.
  • You have a valid proof of purchase (e.g., receipt or order confirmation).

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Sale or clearance items.
  • Opened or used products unless they are defective or damaged during shipping.

How to Initiate a Return

  1. Contact us at sp@petcrafts.store to request a return authorization. Please include your order number and a brief explanation of the reason for the return.
  2. Ship the item(s) to the following address:
HOA STUDIO, CORP
7345 W Sand Lake Rd Ste 210 Office 1958
Orlando, FL 32819 US
Phone: 1-302-289-6536

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process the refund to your original payment method within 5-10 business days. Please note:

  • Original shipping costs are non-refundable unless the return is due to our error.
  • If you paid via a third-party service (e.g., PayPal), refund processing times may vary depending on their policies.

Exchanges

If you received a defective or damaged item, please contact us at sp@petcrafts.store with photos of the product and details of the issue. We will send a replacement product or provide a refund if a replacement is unavailable.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  • Check your bank account or payment provider again.
  • Contact your credit card company or bank as processing times may vary.
  • If you’ve done all of the above and still haven’t received your refund, please email us at sp@petcrafts.store.

Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: sp@petcrafts.store
  • Phone: 1-302-289-6536
  • Address: 7345 W Sand Lake Rd Ste 210 Office 1958, Orlando, FL 32819 US